Privacy Policy
1. Who We Are
Liberty Pools is a luxury custom pool builder serving the Greater Toronto Area, Ontario, and Atlantic Canada. This Privacy Policy explains how we collect, use, and protect your personal information when you use this website, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
2. Information We Collect
- Information you provide: when you submit our quote or consultation form, we collect your name, email address, phone number, project location, service type, and any project details you share.
- Information collected automatically: like most websites, we may collect usage data such as pages visited, device and browser type, and approximate location, through cookies and similar technologies.
3. How We Use Your Information
- To respond to your inquiries and provide quotes and consultations
- To plan, deliver, and manage pool design, construction, and landscaping services
- To improve our website and understand how visitors use it
- To communicate with you about your project or our services, where permitted
4. Sharing of Information
We do not sell your personal information. We may share it with trusted service providers who assist us in operating our website or business (such as hosting and analytics providers), with subcontractors and trades involved in delivering your project, or where required by law. Service providers are only permitted to use your information for the purposes we specify.
5. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics and Google Tag Manager) to understand site usage. You can control or delete cookies through your browser settings; the site will continue to work without them. Our pages also load fonts from Google Fonts, which may involve requests to Google's servers.
6. Data Retention
We keep personal information only as long as needed for the purposes described above, to meet legal and contractual obligations, and to maintain business records. Inquiry information that does not lead to a project is deleted or anonymized within a reasonable period.
7. Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it, or withdraw your consent to its use. To exercise these rights, contact us using the details below. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
8. Security
We use reasonable administrative and technical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are directed to adults. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
11. Contact Us
Privacy questions or requests: info@libertypools.ca or +1 (905) 904-0302.